What are your shipping rates?
We offer fully trackable free shipping on all all orders, regardless of the order amount.
How long does it take to ship my order?
Most orders ship within 3-5 business days of being placed. Once your order ships, you will receive an email with tracking information.
Can I track my order?
Yes, you can track your order by clicking on the tracking link in the email you received when your order shipped.
What is your shipping policy?
You can read our full shipping policy here: [link to shipping policy page]
What is your return policy?
We offer a 3-day return policy on most items. To return an item, please contact us within 3 days of receiving your order. We will provide you with the return procedure.
How do I return an item?
To return an item, please follow these steps:
- Contact us within 3 days of receiving your order.
- Ho to return instructions [link return procedure]
- Package the item and attach the return shipping label.
- Drop the item off at any USPS location.
What happens if I receive a damaged item?
If you receive a damaged item, please contact us as soon as you have received your order. We will send you a replacement item or issue you a refund.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Google Pay via Shop Pay.
Is my payment information secure?
Yes, your payment information is secure. We use the latest security measures to protect your data.
How can I contact customer service?
You can contact customer service by phone, email, or store chat.
What are your hours of operation?
Our customer service department is open Monday-Friday from 9am-5pm PST.
Who are you?
We are a small business located in Vancouver, Canada. We sell women's jewelry and women's clothing. We also have a niche collection on our site that sells vintage glass, Ceramics and Kitchenware Collectibles.
What do you sell?
We sell a variety of women's jewelry, women's clothing, and vintage glass, Ceramics and Kitchenware Collectibles.
Where are you located?
We are located in Vancouver BC, Canada.
How can I contact you?
You can contact us by phone: 1+778.751.1074, email: firstname.lastname@example.org, or shop chat.