Jewelry Bubble FAQ

About Us

Who is Jewelry Bubble?
We're a small online business based in Vancouver, Canada, specializing in women's jewelry, women's clothing, and vintage collectibles including glass, ceramics, and kitchenware.

Where are you located?
We're located in Vancouver, BC, Canada.

What do you sell?
We sell women's jewelry, women's clothing, and vintage collectibles (glass, ceramics, and kitchenware).

Shipping

What are your shipping rates?
We offer free, fully trackable shipping on all orders with no minimum purchase required.

How long does shipping take?
Most orders ship within 3-5 business days after purchase. You'll receive a tracking email once your order ships.

Can I track my order?
Yes. When your order ships, you'll receive an email with a tracking link to follow your package.

Do jewelry items come in a jewelry box?
Not all jewelry comes with a box. Unless specifically mentioned in the product listing, your items will ship in a protective bubble mailer. Product pages clearly state when a jewelry box is included.

Where can I find your complete shipping policy?
You can read our full shipping policy here: Link to shipping policy page

Returns

What is your return policy?
We offer a 3-day return window on most items. You must contact us within 3 days of receiving your order to be eligible for a return.

How do I return an item?

  1. Contact us within 3 days of receiving your order
  2. Follow our return instructions at link to return procedure
  3. Package the item and attach the return shipping label
  4. Drop the package off at any USPS location

What if I receive a damaged item?
If you receive a damaged item, contact us immediately. We'll send a replacement or issue a refund.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Google Pay via Shop Pay.

Is my payment information secure?
Yes. We use the latest security measures to protect your payment information.

Customer Service

How can I contact customer service?
You can reach us by:

What are your customer service hours?
Our customer service team is available Monday through Friday from 9am to 5pm Pacific Time.

Privacy Policy

Where can I find your privacy policy?
You can read our full privacy policy here: Link to privacy policy page